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Welcome to Miocart

India is a wonderful assortment of variety mirrored in our garb, food, tradition, language, track,culture,books and so forth. This range is so rich and various that an attempt to capture it on a single platform was once certainly not made. “Miocart.Com” is that sincere strive by using bunch of younger insane guys who believe that is feasible now with the internet.

Have a Question?

Monday - Friday: 10:00 - 20:00 200, Sunit Banerjee Road, P.O. Ghola, Sodepur, Kolkata-700111 +91-8017532772 ccaremiocart@gmail.com

Customer Service

RVP slip to be produced in case of discrepancy between customer and our logistics partner

In case of any discrepancy in the status of reverse pick up of a product, (where the customer claims the product has been returned, while our system suggests otherwise) refund will be initiated only if the customer successfully furnishes the RVP slip given at the time of the pick up.

Exchange:

Size exchange can be availed at the special price of an item. Please take note that this is applicable only on products that are exchangeable, as mentioned on the product page.

Termination:

1.Miocart.com may suspend or terminate your use of the Website or any Service if it believes, in its sole and absolute discretion that you have breached any of the Terms.

2.If you or Miocart.com terminates your use of the Website or any Service, Miocart.com may delete any content or other materials relating to your use of the Service and Miocart.com will have no liability to you or any third party for doing so.

3.You shall be liable to pay for any Service or product that you have already ordered till the time of Termination by either party whatsoever. Further, you shall be entitled to your royalty payments as per the User License Agreement that has or is legally deemed accrued to you.

Governing Law:

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Kolkata.

Headings:

The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of the Terms or the right to use the Website by you contained herein or any other section or pages of the Website or any Linked Sites in any manner whatsoever.

Interpretation Of Number And Genders:

The Terms herein shall apply equally to both the singular and plural form of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine and feminine. The words “include”, “includes” and “including” shall be deemed to be followed by the phrase “without limitation”. Unless the context otherwise requires, the terms “herein”, “hereof”, “hereto”, “hereunder” and words of similar import refer to the Terms as a whole.

Severability:

If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.

Report Abuse:

As per these Terms, users are solely responsible for every material or content uploaded on to the Website. Miocart.com does not review the contents in any way before they appear on the Website. Miocart.com does not verify, endorse or otherwise vouch for the contents of any user or any content generally posted or uploaded on to the Website. Users can be held legally liable for their contents and may be held legally accountable if their contents or material include, for example, defamatory comments or material protected by copyright, trademark, etc. If you come across any abuse or violation of these Terms, please report to reportabuse@miocart.com.

Unauthorized Charges on your card

If you see charges on your credit/debit card for purchases made on Miocart.com, but you never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf, to confirm that they haven’t placed the order. If you’re still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction to enable Miocart to begin an investigation.

Cancellation of Fraudulent/Loss to business Orders

To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Miocart.com reserves the right to cancel all past, pending and future orders without any liability. Miocart.com also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the cancelled orders may not be refunded.

The customer may be considered fraudulent if any of the following scenarios are met:

  1. Customer doesn’t reply to the payment verification mail sent by Miocart
  2. Customer fails to produce adequate documents during the payment details verification
  3. Misuse of another customer’s phone/email
  4. Customer uses invalid email and phone no.
  5. Overuse of a voucher code
  6. Use of a special voucher not tagged to the email ID used.
  7. Customer returns the wrong product
  8. Customer refuses to pay for an order
  9. Customer is involved in the snatch and run for any order

The customer may be considered loss to business if any of the following scenarios are met:

  1. Customer with a very high return rate
  2. Invalid/Incomplete address cases
  3. Repeated request for monetary compensation for petty issues

 

Account for the customers falling in fraudulent or loss to business category may be blocked. Any gift credits earned through loyalty or referral program will be forfeited in such case.

Process for Pilferage Claim

If a customer raises a complaint for partial item/partial order through Customer Care

  1. The customer is supposed to claim for pilferage within 48 hours of delivery failing which the claim will not be entertained
  2. An Email will be sent seeking/providing following information:
  3. Short description of the case (A few questions will be asked to help us understand the scenario)
  4. The snapshots of the packet and other box(If any)(Try to cover the sides which look tampered/damaged as per the customer)
  5. The refund for prepaid orders will be done after investigation which usually requires 3-4 business day. The process will include investigation with the concerned departments
  6. The customer may not be liable for a refund if he/she falls in any of the scenarios stated below:
  7. Customer fails to provide adequate information about the case
  8. Customer fails to provide snapshots of the packet and box(if any)
  9. If an opened delivery was received, pilferage claims must be made the same day
  10. Customer must not dispose the packaging for 3-4 days post delivery. We might need to pick-up your packaging for investigation at our end.

What we do about mispricings

Despite our best efforts, a small number of the many hundreds of items in our catalogue are mispriced. However, we verify prices as part of our dispatch procedures.

If an item’s correct price is lower than our stated price, we charge the lower amount and send you the item.

If a product’s correct price is higher than our stated price, we will cancel your order and notify you of that cancellation.

Product Review Guidelines

  1. Brisk and effective content:It is advisable that the content of the review is honest, simple, to-the-point and helpful in the interest of future buyers of the same product. Keep in mind that your review is based on your personal experience of your product choice, timing of the order and demographic contours. It is important that you set a clear and realistic picture in your review for other future buyers to follow suit.
  2. Content of the review:The review section in essence is limited to only issues with respect to the product like the quality, comfort level, colour, size etc. Please note that reviews written with irrelevant content referring to another product or company will not be published. Moreover, reviews in incomprehensible language, HTML content, promotional campaigns, abusive or defamatory language will not be published.
  3. Other reviews/queries:In case you want to give us a shout-out on our services like delivery, return, refund, promotional offers, discount coupons and so on, you can shoot us an email at care@miocart.com